Business Process Services
An AI-led approach to business processes
Change the way you work and set your business up for long-term success with an AI-powered approach to service delivery.
Through agentic business process as a service (BPaaS) and modular, software-delivered operations, we help you redefine how services are executed to improve business outcomes.
You’ll benefit from our industry depth, global delivery scale, and a services-as-software (SaS) approach. With AI agents handling specialized tasks and coordinating workflows quickly and accurately, you can unlock efficiencies at scale.
Digital transformation and cost-effective care
NTT DATA and ISG explore how health plans can move to a member-centric model, adapt to new technologies, acquire new skills, enhance outcomes and lower costs – all while improving services and fostering resilience.
Nuestros servicios
Business Support Processes
Our BPS, BPaaS and cutting-edge technologies guide your organization through digital transition, helping you adapt and excel in a changing environment.
Customer Services and Interaction Management
Industry-Specific Processes
Our impact
45K+
global team members
30K
contact center professionals
600K
established contact center seats
30+
years in third-party administration
35+
years in contact centers
50+
years of healthcare experience
Case studies
Read how companies in various industries achieved their goals by partnering with NTT DATA.
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CHPW overhauled processes to pay claims faster and more accurately, accelerating provider cash flows to strengthen their reputation and ensure a high standard of member services.
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ALN Medical Management streamlined operations and mitigated rising complexity and costs by optimizing its revenue cycle management workflows for greater productivity and operational efficiency.
Industry recognition
NTT DATA has been recognized for its innovative use of technologies and solutions that help customers drive innovation.
Everest Group | 2025